TERMS OF SALE & POLICIES

Domestic and International Terms of Sale & Policies are as follows:

Hours of Operation: We are available by telephone between 7:00 a.m. and 4:00 p.m. US Eastern Time, however if your normal business hours conflict due to time zone differences, a special appointment can be arranged. You can also contact us by FAX and E-Mail 24 hours a day. Our engineering, production, and Sales Departments are available to discuss aspects of your order or our products.

Quotation Prices: The quoted prices for items of your inquiry are guaranteed for 60 days. After 60 days the price is subject to change; however, we do make every effort to hold quotes firm as long as possible. Upon receipt of your order, prices are firm until filled. Rush orders can be made for standard off-the-shelf products (in stock only); and will be shipped with-in 24 hours of the receipt of the Purchase Order. Discounts are available for larger volumes. All products manufactured by Crist Instrument Company, Inc. are made in the U.S.A. unless otherwise noted.

Purchase Orders: The preferred method for ordering products and/or customized apparatus is via a Purchase Authorization from your purchasing agent or via credit card. Credit card purchases require the cardholders’ information as directed by federal and banking regulations. Credit Card orders will not be charged until shipped unless otherwise advised. A copy of the shipping invoice will be sent to the end user or the purchasing authority at the cardholder’s address. Payment in advance is acceptable in lieu of Purchase Orders. If your organization is tax or import duty exempt, please provide documentation at the time of the order. This will facilitate the transfer of your goods through customs.

Terms for Payment: Terms are net 30 from the date of the Invoice for established accounts and an Invoice will be sent via Fax, e-mail or Postal Service to the responsible paying party. Payment may be arranged in several ways. Please advise which method will be best for you at time of placing your order. Payment options include: 1) Direct payment by Wire Transfer. We will supply banking information on request. 2) A check drawn on a corresponding bank in US Dollars. 3) Payment through Visa or Master Card. 4) Letter of Credit. Payments are only accepted in US Dollars unless prior arrangements are made. Finance charges are levied on balances not received within 45 days of the Invoice date at a rate of 1.5% per month. Also, payments received 45 days after the date of the invoice will affect any discounts to which your organization may be entitled including future purchases.

Event of Default: I f payment is not forthcoming within 90 days of the date of the Invoice it will be considered in default of the Agreement. Crist Instrument Co. shall have the right to exercise all remedies available to it under the applicable laws of the State of Maryland. Which include but are not limited to the entitlement to obtain, at the expense of the Purchaser any record searches, reports and legal and other opinions and advice as may be deemed necessary to collect this obligation. The Purchasing organization agrees to pay all costs, fees, and expenses in connection with the preparation, execution and any and all other costs, fees and expenses incurred by, or on behalf of Crist Instrument Co., Inc. without limitation, including attorneys’ fees and expenses, and Enforcement Costs.

Ownership of Design and Related Documents: All drawings; specifications; magnetic or electronic media, including without limitation, software; calculations; and other information gained, resulting from your purchase of custom items which are designed by Crist Instrument Company, Inc., shall remain the property of Crist Instrument, unless such materials are included in the Purchase Order as a separate line item. All design work as defined above is not subject to use by others without the express written permission of Crist Instrument Company, Inc. All materials as described above containing proprietary information shall be returned to Crist Instrument Company, Inc. at the Buyer's expense.

Returns: We make every effort to prevent customers from receiving goods that may be contaminated or cross-contaminated. Crist Instrument Company, Inc. will accept returns only under the following conditions:

1) Products that have been in direct contact with animals or may have been in contact with animals cannot be returned.

2) Products that are acceptable for return will be charged a 25% restocking fee, with the exception of returns for modifications or repair.

3) Products being returned for any reason, including modification or repair require an RMA #. Products being returned for repair or modification that have been in contact with animals must be thoroughly cleaned prior to shipping. If they are not cleaned before we receive them, they will be returned at your expense and will be subject to additional shipping and handling fees.

Warranties: Crist Instrument Co., Inc. warrants, to the original end user only, that our products substantially conform to the specifications as designed and are substantially free from defects in material and workmanship. Provided that Crist Instrument Co., Inc. is notified of defects within the warranty period (set forth below) and in accordance with paragraphs as detailed below, we will correct all defects in materials and/or workmanship. The warranty begins from the date of product delivery with respect to the products as listed below:

Section 1 -

Primate Chair bodies and attached accessories to the body only, six months. This warranty will be voided if plastic parts are cleaned with non-compatible solutions and/or if this product is subjected to harsh treatment in a cage washer.

Chair Bases and Trolleys are warranted for a period of one year.

Section 2 -

Poles and collars are warranted for a period of one year.

Section 3 -

Recording Microsyringes, Multi-electrodes are warranted for a period of 30 days.

Miniature Microdrives are warranted for a period of 90 days.

Section 4 -

Touch Panel Sensors are warranted for a period of 6 months.

Commutators are warranted for a period of 1 year.

Section 5 -

Reward Systems are warranted for a period of 6 months except for Solenoids.

Solenoids located on the Dispenser Unit are warranted for period of 3 months due to material failure UNLESS this item shows evidence of overheating as a result of customer failure by leaving this product turned to the Drain Setting. Warranty also does not extend to failure due to pulp clogs.

Section 6 –

Metal devices are warranted for a period of one year for defects in materials or workmanship only.

Plastic devices are warranted for a period of 90 days. Warranty is voided if temperatures exceed manufacturers’ recommendation for the particular type of plastic or if during application the product is subject to excessively rapid heating and cooling.

Section 7 -

Search Coils, Tangent Screens and optical devices manufactured by Crist Instrument Co., Inc. are warranted for a period of one year.

Eye Tracking Controllers are warranted by the manufacturer for a period of one year.

Section 8 -

Laminated products are warranted for a period of one year. Warranty may be voided if product is subjected to high-pressure steam or high-pressure water or harsh chemicals for cleaning.

Section 9 -

Stereotaxic Frames are warranted for a period of one year.

If the purchaser discovers within the warranty period as described a warranted defect for the product in question, the purchaser must notify Crist Instrument Co., Inc. The purchaser will receive instructions regarding procedures to follow regarding return and/or replacement of the product in question. All repairs will be performed at Crist Instrument Co., Inc. facility in Hagerstown, Maryland unless otherwise advised.

Crist Instrument Co., Inc. does not warrant any products, components or parts not manufactured by Crist Instrument Co., Inc., defects caused by the purchaser's failure to provide a suitable installation environment for the product, damage caused by the use of the product for purposes other than those for which it was designed, damage caused by disasters such as fire, flood, wind or lightening unless and to the extent that the product specification provides for a resistance to a defined disaster, or acts of vandalism or terrorism, damage caused by unauthorized modifications or attachments, or any misuse by the purchaser.

Termination: Notwithstanding any contrary terms contained above, the Buyer shall have the right at their discretion, five (5) days following the Buyer's written notice to Crist Instrument Company, Inc. to cancel in whole or part, the Buyer's order or any contract resulting from its acceptance. In the event of such a cancellation, the Buyer will be obligated to pay for any costs, which have been incurred by Crist Instrument Company, Inc. prior to the date of termination, plus a normally accepted trade allowance on such costs as full payment of overhead and profit, provided. However, in no event shall the Buyer be obligated to pay an amount in excess of the amount set out in the Buyer's order for the items or services being canceled.

Shipping Procedures: Small orders are shipped UPS (United Parcel Service) or Federal Express unless specified otherwise. Large Orders such as large laboratory set-ups are shipped airfreight by the most cost effective shipper available at the time. If your Organization has a shipper or broker of preference, we will use your shipper. The cost of shipping including insurance will be added to your order. Charges for duties and other expenses (brokerage fees or value added taxes) are the responsibility of the Buyer*. Wire Transfer charges levied by your bank are the Buyers Responsibility. Shipping charges are usually prepaid and added to your order unless we are directed otherwise and other arrangements are made to cover these expenses, when the Order is placed.

*INTERNATIONAL CUSTOMERS: At the time of your order please provide Crist Instrument Company, Inc. with any of the following information:

1. V.A.T. Exemption Certificates

2. Broker Information

We realize that the products our clients order are often needed on a time limited basis and this information will help speed your shipment through Customs.

Thank you for your cooperation and for using Crist Instruments and Apparatus

Sincerely,

J.M. Burkholder

Crist Instrument Company, Inc.